SMS Opt-In Workflow | 1-800-WE-SURVIVED

SMS Opt-In Workflow Documentation

This page documents the complete end-to-end process by which users consent to receive SMS messages from 1-800-WE-SURVIVED — the sole sender of all messages. 1-800-WE-SURVIVED will be the only business contacting users who opt in via this workflow. Opting in to SMS is not a condition of receiving legal services from 1-800-WE-SURVIVED. Users may call directly at any time without texting.

★
Complete Opt-In Journey Overview
🗺️

Step-by-Step User Journey

1

User Visits Website

User lands on 1800WeSurvived.com seeking legal help for abuse, sexual assault, harassment, or related trauma. They navigate to the "Take Action Now" section which features a clear keyword opt-in callout.

TRIGGER POINT
2

User Sees Keyword Callout

The website "Take Action Now" section clearly instructs: "Call or text 'WeSurvived' to 1-888-646-8784" — the keyword and number are prominently displayed before any action is taken.

OPT-IN ADVERTISEMENT
3

User Taps "TEXT FOR A FREE CONSULTATION"

The TEXT button uses the link sms:+18886468784?body=WESURVIVED — this opens the user's native messaging app with the number and keyword "WESURVIVED" pre-filled in the message body.

USER ACTION
4

User Sends "WESURVIVED"

The user reviews the pre-filled message and taps Send. This deliberate action constitutes the user's explicit opt-in consent to receive SMS messages from 1-800-WE-SURVIVED.

EXPLICIT CONSENT
5

Automated Opt-In Confirmation Sent

An immediate automated response is delivered confirming opt-in, including all required CTIA disclosures: business name, message frequency, rates notice, STOP and WESURVIVED (HELP) instructions, and website URL.

COMPLIANCE AUTO-REPLY
6

Contact Information Gathering

Following opt-in confirmation, 1-800-WE-SURVIVED collects the user's basic contact information and a brief description of their situation via SMS. This allows the business to route the inquiry appropriately. The SMS exchange concludes once contact details are captured. Users can reply STOP at any time for immediate, permanent opt-out.

USE CASE: CONTACT INFO GATHERING
1
Where Users See the Opt-In Call-to-Action
🌐 The following reproduces the "Take Action Now" section on 1800WeSurvived.com where the SMS keyword opt-in is advertised to users before they take any action.
1800wesurvived.com
Take Action Now
If you or a loved one is experiencing abuse, don't wait. Contact us today for immediate assistance. Our helpline is available 24/7 to provide support and answer any questions you may have. Here's how you can take the first step towards justice and recovery:
  1. Contact Us Immediately: Reach out to us 24/7 by calling or texting "WeSurvived" to 1-888-646-8784 for your free and confidential consultation. Opting in to SMS is not a condition of receiving services from 1-800-WE-SURVIVED. You may call us directly at any time without texting.
  2. Gather Evidence: Collect any relevant documents, medical records, photographs, or anything else related to the incident.
  3. Document Your Experience: Keep a detailed account of the incident, the injuries you or a loved one sustained, and the impact it has had on your life.
  4. Seek Medical Attention: Ensure you receive proper medical care for your injuries and follow all recommended treatments.

At 1-800-WE-SURVIVED, we are committed to supporting survivors of abuse and helping them pursue the justice and compensation they deserve. Call or text "WeSurvived" to 1-888-646-8784.
📞 CALL FOR A FREE CONSULTATION 💬 TEXT "WESURVIVED"
By texting "WeSurvived" to 1-888-646-8784, you consent to receive SMS messages from 1-800-WE-SURVIVED. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, WESURVIVED for help. Opting in to SMS is not a condition of receiving services from 1-800-WE-SURVIVED.
✅

Keyword Specification

Opt-In Keyword
WESURVIVED
1-888-646-8784
Users text this keyword to this number to initiate opt-in. The keyword is pre-filled via the website's TEXT button.
TEXT Button href
sms:+18886468784?body=WESURVIVED
Opt-In Type
Via Text (Keyword)
User-initiated inbound SMS
2
What the User Sees on Their Phone
📱

Native SMS App — Pre-Filled Message → Send → Auto-Reply

9:41●●● 5G 🔋
WS
1-800-WE-SURVIVED
+1 (888) 646-8784
New Message
WESURVIVED
▲
Step A
Keyword pre-filled, user taps Send
→
9:41●●● 5G 🔋
WS
1-800-WE-SURVIVED
+1 (888) 646-8784
WESURVIVED
Delivered · 9:41 AM
1-800-We-Survived: You've opted in to receive SMS from our team. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, WESURVIVED for help. www.1800WeSurvived.com
iMessage
▲
Step B
Auto-reply received instantly
3
Opt-In Confirmation Auto-Reply Message
💬

Exact Auto-Reply Text Sent Upon Texting "WESURVIVED"

Outbound automated message — triggered by keyword "WESURVIVED"
1-800-We-Survived: You've opted in to receive SMS from our team. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, WESURVIVED for help. www.1800WeSurvived.com

⚖️ Compliance Elements Included

  • ✓ Business name identified at start of message
  • ✓ Explicit opt-in confirmation ("You've opted in")
  • ✓ Message frequency disclosure ("Msg frequency varies")
  • ✓ Data rates notice ("Msg & data rates may apply")
  • ✓ Opt-out instruction ("Reply STOP to cancel")
  • ✓ Help keyword instruction ("WESURVIVED for help")
  • ✓ Website URL included for reference
4
Sample Subsequent SMS — Use Case in Action
📋

Message Content Sent After Opt-In Confirmation

Follow-up message — Contact Information Gathering
Hi, this is 1-800-WE-SURVIVED. To connect you with the right resources, could you please share your first name and a brief description of your situation? Reply STOP to opt out at any time.
9:42●●● 5G 🔋
WS
1-800-WE-SURVIVED
+1 (888) 646-8784
Hi, this is 1-800-WE-SURVIVED. To connect you with the right resources, could you please share your first name and a brief description of your situation? Reply STOP to opt out.
Sarah — I experienced workplace harassment and need legal help.
Thank you, Sarah. We've received your information. A representative from 1-800-WE-SURVIVED will be in touch shortly. Reply STOP to opt out.
iMessage
▲
Full Exchange
Contact info collected, exchange ends
ℹ️ The SMS exchange is limited to gathering the user's name and situation description. All messages are sent by 1-800-WE-SURVIVED and include opt-out instructions per CTIA requirements.
5
Opt-Out Process
🛑

STOP Keyword — Immediate Opt-Out

9:55●●● 5G 🔋
WS
1-800-WE-SURVIVED
+1 (888) 646-8784
STOP
Delivered · 9:55 AM
You have been unsubscribed from 1-800-WE-SURVIVED SMS messages. No further messages will be sent. Text WESURVIVED to re-subscribe.
iMessage
▲
Opt-Out Confirmed
User texts STOP → immediate removal
  • ✓ STOP keyword triggers immediate opt-out
  • ✓ Confirmation message sent acknowledging removal
  • ✓ No further messages sent after STOP
  • ✓ Re-subscribe option provided per CTIA guidelines
6
Compliance Summary
📜

CTIA & Carrier Compliance Checklist

  • ✓ Opt-In Type: Via Text (user-initiated keyword "WESURVIVED" to 1-888-646-8784)
  • ✓ Keyword advertised on publicly accessible website "Take Action Now" section (1800WeSurvived.com)
  • ✓ TEXT button pre-fills keyword via sms:?body=WESURVIVED — user must deliberately tap Send
  • ✓ Opt-in confirmation auto-reply sent immediately upon receiving keyword
  • ✓ Message frequency disclosed in auto-reply
  • ✓ Data rates disclosed in auto-reply
  • ✓ STOP instruction included in auto-reply and all subsequent messages
  • ✓ HELP keyword (WESURVIVED) included in auto-reply
  • ✓ Opt-out honored immediately upon receiving STOP keyword
  • ✓ Use case: Contact Information Gathering — user's name and situation description collected via SMS to route inquiry to 1-800-WE-SURVIVED representatives
  • ✓ Sole sender: 1-800-WE-SURVIVED is the only business sending SMS messages to opted-in users — no third-party platform branding or messaging
  • ✓ Number: 1-888-646-8784 (1-800-WE-SURVIVED)