SMS Opt-In Workflow Documentation
This page documents the complete end-to-end process by which users consent to receive SMS messages from 1-800-WE-SURVIVED, in compliance with CTIA guidelines and carrier requirements.
Step-by-Step User Journey
User Visits Website
User lands on 1800WeSurvived.com seeking legal help for abuse, sexual assault, harassment, or related trauma. They navigate to the "Take Action Now" section which features a clear keyword opt-in callout.
TRIGGER POINTUser Sees Keyword Callout
The website "Take Action Now" section clearly instructs: "Call or text 'WeSurvived' to 1-888-646-8784" — the keyword and number are prominently displayed before any action is taken.
OPT-IN ADVERTISEMENTUser Taps "TEXT FOR A FREE CONSULTATION"
The TEXT button uses the link sms:+18886468784?body=WESURVIVED — this opens the user's native messaging app with the number and keyword "WESURVIVED" pre-filled in the message body.
User Sends "WESURVIVED"
The user reviews the pre-filled message and taps Send. This deliberate action constitutes the user's explicit opt-in consent to receive SMS messages from 1-800-WE-SURVIVED.
EXPLICIT CONSENTAutomated Opt-In Confirmation Sent
An immediate automated response is delivered confirming opt-in, including all required CTIA disclosures: business name, message frequency, rates notice, STOP and WESURVIVED (HELP) instructions, and website URL.
COMPLIANCE AUTO-REPLYOngoing Legal Support Communication
Following confirmation, a legal team member follows up via SMS to provide survivor support and case consultation. Users can reply STOP at any time for immediate, permanent opt-out.
USE CASE: CUSTOMER CARE- Contact Us Immediately: Reach out to us 24/7 by calling or texting "WeSurvived" to 1-888-646-8784 for your free and confidential consultation.
- Gather Evidence: Collect any relevant documents, medical records, photographs, or anything else related to the incident.
- Document Your Experience: Keep a detailed account of the incident, the injuries you or a loved one sustained, and the impact it has had on your life.
- Seek Medical Attention: Ensure you receive proper medical care for your injuries and follow all recommended treatments.
At 1-800-WE-SURVIVED, we are committed to supporting survivors of abuse and helping them pursue the justice and compensation they deserve. Call or text "WeSurvived" to 1-888-646-8784.
Keyword Specification
sms:+18886468784?body=WESURVIVED
User-initiated inbound SMS
Native SMS App — Pre-Filled Message → Send → Auto-Reply
Exact Auto-Reply Text Sent Upon Texting "WESURVIVED"
⚖️ Compliance Elements Included
- Business name identified at start of message
- Explicit opt-in confirmation ("You've opted in")
- Message frequency disclosure ("Msg frequency varies")
- Data rates notice ("Msg & data rates may apply")
- Opt-out instruction ("Reply STOP to cancel")
- Help keyword instruction ("WESURVIVED for help")
- Website URL included for reference
Message Content Sent After Opt-In Confirmation
STOP Keyword — Immediate Opt-Out
- STOP keyword triggers immediate opt-out
- Confirmation message sent acknowledging removal
- No further messages sent after STOP
- Re-subscribe option provided per CTIA guidelines
CTIA & Carrier Compliance Checklist
- Opt-In Type: Via Text (user-initiated keyword "WESURVIVED" to 1-888-646-8784)
- Keyword advertised on publicly accessible website "Take Action Now" section (1800WeSurvived.com)
- TEXT button pre-fills keyword via
sms:?body=WESURVIVED— user must deliberately tap Send - Opt-in confirmation auto-reply sent immediately upon receiving keyword
- Message frequency disclosed in auto-reply
- Data rates disclosed in auto-reply
- STOP instruction included in auto-reply and all subsequent messages
- HELP keyword (WESURVIVED) included in auto-reply
- Opt-out honored immediately upon receiving STOP keyword
- Use case: Customer Care — legal intake and survivor support
- Number: 1-888-646-8784 (1-800-WE-SURVIVED)
