Privacy Policy for 1-800-WE-SURVIVED

Last Updated: August 23, 2024

This Privacy Policy applies to all personal information collected, used, and shared by 1-800-WE-SURVIVED (“we,” “us,” or “our”) when you access, visit, or use our services. As a Data Controller, we are committed to protecting the privacy and security of our users’ information in accordance with applicable laws and regulations, including the California Consumer Privacy Act (CCPA). This policy outlines the types of personal information we collect, how we use it, the circumstances under which we may share it with third parties, and the rights and choices available to you regarding your personal information.

I. Information Collection

This Privacy Policy describes how 1-800-WE-SURVIVED (“the Data Controller”) collects, uses, and shares information about you. This process is carried out in compliance with the California Consumer Privacy Act (CCPA) and other relevant privacy laws applicable within California.

Information collection by the Data Controller may include, but is not limited to, the following categories:

1. Personal identifiers, such as name, address, email address, and phone number.
2. Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
3. Geolocation data.
4. Professional or employment-related information.
5. Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA).

The Data Controller collects information directly from you when you use our services, as well as indirectly from other sources, including publicly available databases or third parties from whom we have purchased data.

II. Data Minimization and Purpose Limitation

We collect only the information necessary to facilitate the referral process and ensure it is used solely for this purpose. This may include personal identifiers, contact information, and details relevant to the legal matter at hand.

III. Sensitive Personal Information

Due to the sensitive nature of the information collected, we implement additional safeguards to ensure its protection. This includes stricter access controls, enhanced encryption, and secure communication channels.

IV. Consent

Before collecting any personal information, especially sensitive information relating to sexual assault, we obtain explicit consent from the individual. This consent will outline the specific use of their information and the parties with whom it will be shared.

V. Confidentiality Obligations

All third parties, including attorneys to whom we refer leads, are required to sign confidentiality agreements ensuring they adhere to the highest standards of privacy and data protection.

VI. Use of Information

The Data Controller, 1-800-WE-SURVIVED, collects, stores, and uses personal information solely for the purposes of providing and improving its services, ensuring the security of its services, and complying with applicable legal and regulatory requirements. The types of personal information collected may include, but are not limited to, names, addresses, email addresses, and phone numbers.

Personal information will not be shared with third parties except as required by law or as necessary to provide the services requested by the user. In such cases, the Data Controller will take all reasonable steps to ensure that any third-party service providers are committed to protecting the privacy and security of personal information.

Users have the right to access, correct, or delete their personal information held by the Data Controller. Requests for access, correction, or deletion should be directed to the contact information provided in this Privacy Policy.

VII. Information Sharing and Disclosure

1-800-WE-SURVIVED (“We”, “Us”, “Our”) respects your privacy and is committed to protecting it through our compliance with this policy. This section outlines the circumstances under which your information may be shared or disclosed.

• We may share your personal information with our subsidiaries, affiliates, and third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Your personal information may be disclosed if required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to prior notice and your consent where required by law.
• We may also share your personal information with third parties with your prior consent.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

VIII. Data Security

In compliance with the California Consumer Privacy Act (CCPA), 1-800-WE-SURVIVED is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have robust and effective data security policies and procedures in place to protect personal information from unauthorized access, alteration, disclosure, or destruction and have several layers of security measures, including: access controls, password policies, encryption, pseudonymization, practices for secure data storage, and IT security measures.

We recognize the importance of securing and protecting the personal information of our users and are committed to maintaining the confidentiality, integrity, and availability of all physical and electronic information assets in order to prevent any potential breaches. All employees of 1-800-WE-SURVIVED are expected to comply with our data security policies and are provided with the necessary training to handle information securely.

In the event of a data breach, 1-800-WE-SURVIVED will promptly notify affected individuals and relevant authorities, in accordance with applicable legal requirements and our internal incident response procedures.

IX. Data Retention

Information related to sexual assault cases is retained only for as long as necessary to fulfill the referral purpose and comply with legal obligations. Upon completion of these purposes, the information is securely deleted.

X. Victim Rights and Support

We respect the rights of individuals under applicable privacy laws and ensure they have the ability to access, correct, or delete their personal information. We also provide resources and support for victims of sexual assault, including information on how to seek additional help and legal advice.

XI. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have certain rights regarding the collection, use, and sharing of their personal information by 1-800-WE-SURVIVED. These rights include:

• The right to know about the personal information a business collects about them and how it is used and shared;
• The right to delete personal information collected from them (with some exceptions);
• The right to opt-out of the sale of their personal information;
• The right to non-discrimination for exercising their CCPA rights.

Requests to exercise these rights can be made by contacting 1-800-WE-SURVIVED directly. We will verify your request using the information associated with your account, including email address or phone number. For more information about our data collection practices and your privacy rights, please review our full Privacy Policy.

XII. Children’s Privacy

In compliance with the Children’s Online Privacy Protection Act (COPPA) and the California Consumer Privacy Act (CCPA), 1-800-WE-SURVIVED does not knowingly collect, use, or disclose personal information from children under the age of 13 without obtaining verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.

Parents or guardians of children under the age of 13 have the right to review the personal information collected from their child, request the deletion of such information, and refuse to allow further collection or use of the child’s information. Requests for access, deletion, or refusal can be made by contacting our Data Privacy Officer.

 XIII. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

XIV. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, or if you wish to exercise your rights under California law, please contact us at:

• Email: support@1800WeSurvived.com
• Phone: 1-800-937-8784
• Postal Address: 1-800-WE-SURVIVED, Attention: Privacy Compliance Officer, “Gaia”-“vation”, 1401 21st street Suite “R”, Sacramento, CA 95811

We are committed to addressing your concerns and will endeavor to resolve any issues to your satisfaction.